DOI:10.20894/IJWT.
Periodicity: Bi Annual.
Impact Factor:
SJIF:4.78 & GIF:0.428
Submission:Any Time
Publisher: IIR Groups
Language: English
Review Process:
Double Blinded
The revolutionary nature of Information and Communication Technology (ICT) and followed by Social Networking site(s) is rapidly changing the society and the mode of governance in the 21st century. There is a growing trend to stay connected through the Internet, and Social Media. As citizens are the primary customers of Government, it is expected that Government departments start using Social Media to reach out to more and more citizens. In India, the few ministers and the Government departments that are using Social Media are getting an overwhelming response not only among the citizens but also among the outside Internet world. The positive response of the citizens is a clear indication of further use of Social Media in Government. This is a humble approach to study the response of citizens for the existing use of Social Media in Government and a sneak-peek into the Social Media framework recently approved by Government of India. In today�s IT environment, e-governance has become the essential part of a citizen�s communication channel. Hence as citizens, they want to interact with the government through this channel thereby saving their time and the cost for availing governance services. This demand forced the government to change from providing services online to transacting the same service online through implementation of e-governance system. In this paper, we would see the basics of e- Governance, NeGP and discuss the prospects & impact of social media services in order to successfully functioning of e- Governance and the paper suggests how various Government officials and departments can start using Social Media for the benefit of the citizens with the help of a simple framework.
